About

Claudine Litman

Healthcare Strategy Consultant, BFA, MBA
Claudine Litman is the founder of Gendron LLC, a consultancy that partners with organizations and consulting firms to improve processes, experiences, and organizational strategy through data-driven and human-centered design. Experienced in the healthcare sector, Claudine has applied her expertise across a variety of industries, tackling complex challenges both in healthcare and beyond. With over 20 years of experience leading design and strategy initiatives for Fortune 500 companies, she brings a broad, cross-industry perspective to every project.

Before starting Gendron, she served as Executive Director at Yale New Haven Hospital’s Center for Outcomes Research and Evaluation (CORE), where she led business strategy, operations, and new business development. Prior to that, Claudine consulted for various healthcare organizations, collaborating with C-suite teams on large-scale initiatives. Earlier in her career, she was a partner and design lead at VSA Partners, leading work for clients such as IBM, Bloomberg, and Nike.

Claudine holds design degrees from Cégep de Sherbrooke and the School of Visual Arts, as well as an MBA from Yale. Her work has been recognized by Cannes, Graphis, Communication Arts, Effie, and others.

Email — LinkedIn

Credentials

  • Yale School of Management — MBA for Executives, Healthcare Administration & Management (2019)

    School of Visual Arts (SVA, NYC) — Bachelor of Fine Arts (BFA), Graphic Design (2003)

    Cégep de Sherbrooke — Diplôme D'études Collégiales (DEC), Graphisme (2001)

  • Design Principles That Shape Business — Yale University, School of Management (2023, 2024)

    Design to Empower: Re-Imagining Medical Decision Tools — Tsai Center for Innovative Thinking at Yale (2019)

    e.School Employee Training Facilitation — IBM, Communication and Marketing Group, (2017)

    Design Thinking Training — NYU Stern School of Business (2016)

  • Hitotsubashi ICS (University Business School, Tokyo) — Healthcare, Aging Society in Japan (2018)

    Yale University, School of Management — Business Perspective for Creative Leaders (2015)

Client History